Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect your information.
Last Updated: December 3, 2025
Our Commitment to Your Privacy
At NBIOTEK LABS, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our diagnostic services, telehealth platform, and website.
We comply with all applicable Nigerian data protection laws and international standards, including HIPAA guidelines for health information protection. By using our services, you consent to the practices described in this policy.
Information We Collect
- Personal identification information (name, email, phone number, address)
- Medical and health information related to diagnostic tests
- Payment and billing information
- Device information and IP addresses when you use our platform
- Cookies and usage data to improve our services
How We Use Your Information
- To provide diagnostic and healthcare services
- To process test requests and deliver results securely
- To facilitate telehealth consultations with healthcare professionals
- To improve our services and develop new features
- To communicate important updates about your health and our services
- To comply with legal and regulatory requirements
Data Security
- We use industry-standard encryption to protect your data
- All health information is stored in HIPAA-compliant secure servers
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates to our systems
- Secure transmission protocols for all sensitive information
Your Rights
- Access and review your personal and health information
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications at any time
- Withdraw consent for data processing where applicable
- Request a copy of your data in a portable format
Information Sharing
- We do not sell your personal information to third parties
- Information may be shared with healthcare providers involved in your care
- We may share data with service providers who assist in our operations
- Legal authorities when required by law or to protect rights and safety
- Research institutions for anonymized studies (with your explicit consent)
Data Retention
- Medical records are retained as required by Nigerian healthcare regulations
- Personal information is kept as long as necessary to provide services
- You may request deletion of non-essential data at any time
- Billing and payment information retained for tax and legal purposes
- Anonymized data may be retained for research and quality improvement
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and improve functionality.
Types of Cookies We Use:
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us improve our services
- Functional Cookies: Remember your preferences
You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
Third-Party Services
We may use third-party service providers to help us operate our platform and deliver services. These providers have access only to the information necessary to perform their functions and are obligated to maintain confidentiality.
Payment Processors
Secure payment information handling through encrypted gateways
Cloud Storage
HIPAA-compliant servers for secure data storage
Analytics Services
Anonymized usage data to improve our platform
Communication Tools
Secure messaging for telehealth consultations
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and ensure your information is protected.
Email: info@nbioteklabs.com
Legal Compliance: NBIOTEK LABS operates in compliance with Nigerian Data Protection Regulation (NDPR), HIPAA guidelines for health information, and international data protection standards. We are committed to maintaining the highest standards of privacy and security for all our patients and users.
